Shared mailboxes

2 minute read

What you will learn

This article will introduce you to shared mailboxes:

1. About shared mailboxes
2. Tips for using shared mailboxes
3. Current list of shared mailboxes and members

About shared mailboxes

In some cases multiple people need to read or send email from a single address. For instance, an email like volunteer@ermapta.org may require multiple users to manage the email volume.

Users who have access to a shared mailbox can read the email sent to the mailbox and send email on behalf of the mailbox. A user who has access to the volunteer@ermapta.org mailbox can send emails from that address.

This video gives a brief overview of how to use shared mailboxes:

3 tips for using shared mailboxes

Three handy tips for working with shared mailboxes:

1. When you reply to an email in a shared mailbox, Outlook will automatically reply from the shared mailbox’s email address. 🎉
2. When you create a new email, you can click Show From (might be on the Options tab and/or under an ellipsis, e.g. ...) and choose whether the email comes from you or one of your shared mailboxes. The first time you send a message from a shared mailbox, you’ll need to add the address. See the video above for how to do this.
3. If you’re using Outlook on the web or through a mobile client, you’ll need to add the shared mailbox. See the video above for how to do this. Outlook Desktop automatically adds the shared mailbox.

List of shared mailboxes

Feedback

Was this page helpful?

Glad to hear it! Please tell us how we can improve.

Sorry to hear that. Please tell us how we can improve.